Sunday, October 23, 2016

Awesome service all round!


The reason I am writing this review is due to the awesome service I have received! From the outset when I booked my free consultation, I had a good stream of communication, from confirming my appointments via text message, any questions that I may have and the emails sent to me were full of detail and lots of information! In fact, after reading the emails you would have little if any questions as they seem to cover it all. 

Up to the date of my surgery I was contacted by my patient coordinator who has been brilliant throughout. I had her mobile number and texted her anytime I had a question or concern. In fact I did have a number of questions just before my surgery and listed these all and had a conversation with my coordinator, who really knows her stuff – very knowledgeable young lady! I did not feel like I was being rushed to get off the phone etc. Good customer service is rare these days and when you are spending thousands on a hair transplant, you want to make sure you have full peace of mind and I made sure I asked anything I was not sure of and Jessica was always at hand to answer these for me. 

On the day of my surgery, I could not have been looked after any better than I had done. The surgeon and technicians were superstars on the day, constantly asking if I was comfortable and making little adjustments to ensure I was 100% comfortable and pain free. They were down to earth individuals yet professional too and I am glad I did not take any DVD’s or books with me. I was talking to the team throughout the day and it was a blast!! I actually miss the team. It was a long day but did not feel like it and the team did not rush at all and the professional service I received was 110% throughout the day with no slack whatsoever! In fact those guys deserve some recognition! 

I received my usual calls post surgery from my coordinator and she made sure I was good with everything and asked lots of questions to ensure I did not do anything to jeopardize my success. The medication you are prescribed to take the first week ensured I was pain free and I did not experience any major swelling. I healed within the first week in my donor area and middle of the second week in my recipient area and only experienced some slight discomfort in the first week. The instructions and guidelines that are provided give you all the information you need to be honest so you cannot go wrong in all honesty.

All I would say is make sure you ask all the questions you can think of, no question is a stupid one and you will feel much better for it. It has been just over two weeks for me and I am very happy with the results so far although a way to go yet!

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